Terms & Conditions (July 2024)
MyIdentity provides an identity verification trust framework and supplementary codes.
These Terms & Conditions outline the conditions of how the Customer may use the Service.
By subscribing to and using the Service, the Customer agrees to these Terms & Conditions and, during ongoing use, any future amendments.
For any inquiries or issues related to these Terms & Conditions or the Service, please email: hello@MyIdentity.org.uk
Terminology
Agreement
The Agreement between the Customer and MyIdentity for the provision of the Service
Annual Licence Fee
The amount payable by the Customer to MyIdentity for the provision of the Service
Customer
The person or company purchasing the Service.
End-User
Any user of the Service
Party/Parties
Either the Customer or MyIdentity individually or collectively
Payment Terms
The terms outlining the payment of all applicable fees according to the Agreement
Renewal Period
Automatic continuation of Service after the initial Term
Service
The identity verification and vouching services provided by MyIdentity
Term
The period of the Service provision including Renewal Periods
Terms & Conditions
This document that outlines the Terms & Conditions of the Service, which may be amended from time to time
Verification Fee
The amount payable for each verification performed using the Service
Access and use
The Customer is granted a non-exclusive, non-transferable right to use MyIdentity for internal business operations in accordance with these Terms.
The Customer must make sure that all use complies with applicable laws and regulations and must not use it for any unlawful purposes.
End-User access
The Customer may let End-Users access the Service only if these conditions are met:
The Customer must not make claims or promises about the Service that haven’t been agreed in writing with MyIdentity
The Customer must make sure that MyIdentity is not responsible for any claims made by the Client’s End-Users.
Availability
MyIdentity will endeavour to provide the Service with minimum disruptions. However, availability may be affected by maintenance, upgrades, or network issues.
We will provide reasonable notice of any scheduled maintenance that may affect the availability of the Service.
Support
MyIdentity will make reasonable efforts to provide appropriate support for any issues during normal working hours. To do this, the Customer must provide all necessary information and work with MyIdentity to resolve the issue.
Out of hours support will only be provided if this provision has been set out in the Agreement.
Fees and payment
The fees for the Service are outlined in the Agreement between the Parties. They are exclusive of any applicable taxes.
The Customer agrees to pay all applicable fees in accordance with the Payment Terms outlined in the Agreement.
The Customer agrees to pay the Annual Licence Fee to MyIdentity. The Annual Licence Fee will include provisions made for data licences, updates, support and maintenance and management information requirements.
Verification Fees are in addition to the Licence Fee and are due for each Verification, or according to the volume of Verifications specified in the Agreement.
Additional fees may be due for other services such as enterprise setup support and integration, or out of hours support. These fees may be included in the Agreement, or arise as additions during the Term of Service.
Payment must be made by means, timeline and renewal conditions set out in the Agreement.
If the Customer’s use exceeds the agreed limits then they may be subject to additional fees.
If the Customer does not meet the minimum committed verifications during the Term these cannot be carried forward.
MyIdentity may suspend service if payment has not been made within 15 days of the due date.
MyIdentity reserves the right to amend Fees. A minimum notice period of 90 days will be given before any price change, with the change taking effect at the start of the next Renewal Period.
Intellectual Property Rights
MyIdentity retains all intellectual property rights, including any software, documentation, and materials provided.
The Customer agrees not to copy, modify, or reverse engineer any part of the Service, or use the intellectual property for any purpose other than intended use.
Data Protection
MyIdentity is committed to protecting the privacy and security of all personal data processed as part of the Service.
The Customer agrees to comply with all applicable data protection laws in relation to the processing of personal data through the use of the Service.
Indemnities and limitation of liability
MyIdentity shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, or use of the Service.
The Customer will defend, indemnify and hold harmless MyIdentity, its agents, employees, and contractors from claims, damages, obligations, losses, liabilities, settlements, costs, debt, and expenses arising from:
End-User claims resulting from use of or access to the Service.
Unauthorised access to the service by a third party.
End-User or Customer violation of law.
the Customer’s violation of terms and conditions.
Misleading or false information transmitted through the Service by the Customer or End-Users.
Publicity
MyIdentity may use the Customer’s name, logo and testimonials in marketing materials and on the website. The Customer may not use the MyIdentity name and logo without prior written consent.
Force Majeure
MyIdentity shall not be liable to the Customer for unfulfilled terms of the agreement arising from matters beyond its control.
Termination
The agreement can be terminated by either party by providing 30 days written notice.
MyIdentity reserves the right to suspend or terminate the Service immediately upon breach of these terms by the Customer without liability.
General provisions
These terms constitute the entire agreement between MyIdentity and the Customer regarding the Service.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.
The Customer may not transfer the rights or obligations of the Agreement to another Party.
Governing law
These terms are governed by and construed in accordance with Scottish law. Consenting parties consent to the jurisdiction of the courts of Scotland.